Uhan Performance Physiotherapy ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or receive communications from us, including SMS messages. As a physical therapy medical office, we are also dedicated to complying with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws regarding protected health information (PHI).

Please read this Privacy Policy carefully. By using our website, services, or providing your information to us, you acknowledge that you have read and understood this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (e.g., phone number, email address, mailing address), date of birth, and other identifiers you provide when scheduling appointments, filling out forms, or communicating with us.
• Health Information (PHI): Medical history, treatment records, symptoms, diagnoses, insurance details, and other health-related data necessary for providing physical therapy services.
• Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.
• Communication Data: Records of emails, calls, or SMS messages exchanged with us.

We collect this information directly from you, from your healthcare providers (with your consent), or automatically through website technologies like cookies.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage physical therapy services, including scheduling appointments, treatment planning, and follow-up care.
• To process payments and insurance claims.
• To communicate with you about your care, including appointment reminders, treatment updates, and health tips.
• To improve our services, website, and operations.
• To comply with legal obligations, such as HIPAA requirements for maintaining and securing PHI.

We will only use your PHI for treatment, payment, and healthcare operations as permitted under HIPAA, or with your explicit authorization for other purposes.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• With healthcare providers involved in your care (e.g., referring physicians) for treatment purposes.
• With business associates (e.g., billing services, IT providers) who assist us and are bound by HIPAA-compliant agreements.
• As required by law, such as for public health reporting, audits, or legal proceedings.
• With your consent for other disclosures.

Your personal information will not be shared with third parties for marketing purposes without your explicit consent.

4. SMS Messaging

If you provide your mobile phone number and opt-in to receive SMS messages from Uhan Performance Physiotherapy, you are consenting to receive text messages from us. These messages may include appointment reminders, treatment updates, promotional offers, or other service-related communications.

• Consent: By providing your mobile number and opting in, you consent to receive messages from Uhan Performance Physiotherapy.
• No Sharing for Marketing: Your personal information will not be shared with third parties for marketing purposes.
• Message Frequency: Message frequency varies based on your interactions with us, but you can expect recurring messages such as 1-4 per month for appointment related notifications, or as needed for ongoing care discussions.
• Opt-Out: You may reply STOP to any message to opt-out of future messaging at any time.
• Help: You may reply HELP to any message for more information.
• Rates: Message and data rates may apply, depending on your mobile carrier plan.

We use Ooma phone service for SMS communications, and all messages comply with applicable laws, including the Telephone Consumer Protection Act (TCPA).

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information and PHI from unauthorized access, use, or disclosure. This includes encryption, access controls, and regular security audits in compliance with HIPAA standards. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under HIPAA and This Policy

As a patient, you have the following rights regarding your PHI:

• To access and obtain a copy of your health records.
• To request amendments to inaccurate or incomplete information.
• To request restrictions on certain uses or disclosures (though we are not always required to agree).
• To receive an accounting of disclosures of your PHI.
• To request confidential communications (e.g., at an alternative address).
• To file a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact our Privacy Officer at the details below. We will respond to your requests in accordance with HIPAA timelines.

You may also manage your preferences for non-health-related communications, such as opting out of marketing emails or SMS as described above.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them without parental consent. If we learn we have collected such information, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, your rights, or our practices, please contact:

Uhan Performance Physiotherapy
1235 Charnelton St
Eugene, OR 97401
Email: [email protected]
Phone: (458) 214-8277

For HIPAA-related complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.